Shipping policy

How long is the delivery lead time?

The shipping period varies according to distance and on the capacity of our logistics company partners. It usually takes 3-5 business days for Metro Manila and at least 7 business days for provincial orders to be delivered nationwide.

  • Metro Manila & Greater Manila Area: 2-3 local business days
  • Luzon: 5 – 7 local business days
  • Visayas and Mindanao: minimum of 7 to 14 local business days

Due to varying government guidelines imposed on shipping and quarantine restrictions, please expect considerable delays on shipping. Rest assured we continuously employ every available effort to provide the best service that we can.

Orders are shipped on business days only. Business days are Monday to Friday, 9am - 4pm, excluding national holidays in the Philippines.

How can I track my delivery?

Once your order has been dispatched from our warehouse you will receive shipping confirmation from our partner courier via SMS or app. The messages will include the tracking number or the link to track your order online. There may be some delay between the status of an order being updated on the website, however, the carrier usually updates their information within one business day.

Order Confirmation

You should receive this confirmation within minutes after placing your order. All orders are subject to availability. If an item is unavailable after the order is placed, you will receive an email to inform on cancellation. However, if you do not receive any information within 3 business days, please feel free to contact our customer service representatives.

Order shipped:

This notification is provided to advise that your order has been shipped from our warehouse and is on its way to your preferred delivery address.


Can my delivery address be different from my billing address?

Yes, it is possible. During the checkout process you can choose different addresses. Please note that this option is only valid for addresses within the country.

Can I change my delivery address?

Change of delivery address is not allowed if order has already been processed. Items delivered that are not received by the customer will be returned to Merrell warehouse. Additional shipping fees will apply for new delivery requests.