Will there be a restock incase the product is already out of stock?
Stand-by for further information if there will be any restock happening, best to get your pair now to be sure.
How to order?
Order in 3 easy steps:
1. Visit merrell.com.ph, process your purchase through the site.
2. A confirmation email of your purchase will be sent to you from firstname.lastname@example.org within 24 hours.
3. Wait for Shipment Tracking Number to be sent by our partner courier. Your order will be delivered to your registered address.
How do I add / make changes to my shopping cart?
To add a product to your cart, choose the item from the listings, indicate the quantity and then click or tap on the 'Add to Cart’ button.
To make changes to your shopping cart, click the ‘view cart' icon on the upper right corner of your screen. You can then adjust the quantity of any items in your cart, or completely remove these items. When you've finished making changes, click the 'Continue Shopping' button to return to the online shop or check out your cart to proceed to payment.
How do I checkout?
Upon completion of your orders, you can proceed to payments after tapping “Check Out”.
You can pay either with debit or credit card.
Once you have entered all your data on this page and clicked continue, payment will only be charged to your account once you confirm your order on the next page.
Please note that to ensure the safety of your data, your debit or credit card data will not be stored in our systems.
When you have completed your payment information you will enter a screen with your order overview.
Please check all the information on this page - this is your last chance to correct it.
After hitting "Confirm Order", your order will be processed immediately
From this point on, if you have registered with the Merrell online shop, you can track your order in your account.
What are the accepted payment methods?
We accept payments via the following:
- Credit Card
- Debit Card
- Cash on Delivery
Please note that any additional charges for any mobile/bank transactions will be shouldered by customers.
Do you offer discount on volume purchases?
There are no discounts for volume purchases.
Special bundle packages and deals such as free shipping or any freebies shall only apply to orders with payment reflected within the promo period indicated.
How long is the delivery lead time?
The shipping period varies according to distance and on the capacity of our logistics company partners. It usually takes 3-5 business days for Metro Manila and at least 7 business days for provincial orders to be delivered nationwide.
- Metro Manila & Greater Manila Area: 2-3 local business days
- Luzon: 5 – 7 local business days
- Visayas and Mindanao: minimum of 7 to 14 local business days
Due to varying government guidelines imposed on shipping and quarantine restrictions, please expect considerable delays on shipping. Rest assured we continuously employ every available effort to provide the best service that we can.
Orders are shipped on business days only. Business days are Monday to Friday, 9am - 4pm, excluding national holidays in the Philippines.
How can I track my delivery?
Once your order has been dispatched from our warehouse you will receive shipping confirmation from our partner courier via SMS or app. The messages will include the tracking number or the link to track your order online. There may be some delay between the status of an order being updated on the website, however, the carrier usually updates their information within one business day.
You should receive this confirmation within minutes after placing your order. All orders are subject to availability. If an item is unavailable after the order is placed, you will receive an email to inform on cancellation. However, if you do not receive any information within 3 business days, please feel free to contact our customer service representatives.
This notification is provided to advise that your order has been shipped from our warehouse and is on its way to your preferred delivery address.
Can my delivery address be different from my billing address?
Yes, it is possible. During the checkout process you can choose different addresses. Please note that this option is only valid for addresses within the country.
Can I change my delivery address?
Change of delivery address is not allowed if order has already been processed. Items delivered that are not received by the customer will be returned to Merrell warehouse. Additional shipping fees will apply for new delivery requests.
Can I change size in case the item does not fit?
Change in size is not allowed when the item/s are already bought and delivered. In special cases, you may arrange this with our customer care but shipment fees will be shouldered by customer.
Can I change the style of the item I bought?
Change in style is not allowed when the item/s are already bought and delivered.
What should I do if the Item I received is damaged? What are your returns policies?
Damaged item/s may be exchanged within 7 days from receipt. Item/s must be unused and must be complete with tags and box when returned. Shipping fee for item replacement shall be shouldered by the customer.
What should I do if the item delivered to me is the wrong size from what I ordered?
Wrong size may be exchanged within 7 days from receipt. Item/s must be unused and must be complete with tags and box when returned.
What should I do if I receive the wrong product or order?
If you have received an incorrect product, we recommend you contact us at the Contact Us Link and let the representative know the details of your order and they will then assist you further.
Who shall we contact in case of delayed delivery?
You may track your delivery through the website of your assigned courier or email us at email@example.com.
Can I go to your nearest store to pick-up the item?
No. We only deliver through our partner courier services.
What should I do if I am unable to receive the product at the time of delivery?
If you are unable to receive the product at the time of delivery, our delivery partner will try to re-deliver on another date.
Can I have orders shipped outside of the Philippines?
No, our online shop can only ship within the Philippines.
Can I change my delivery address or change/cancel my order if it hasn't been shipped yet?
No. Once your order has been placed, it immediately starts going through our ordering process. Therefore, we unfortunately cannot cancel or change your order or order details even if it has not been shipped yet.
If any details of your order are incorrect, please contact us at Contact Us link.